Privacy Policy

At Nordic Charm, we are committed to protecting and respecting your privacy. This Privacy Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy. You can contact Nordic Charm regarding this Policy – including to request or amend any personal data we have – using our email address: nordiccharm@hotmail.co.uk.

Last Updated: 20 May 2018

Who we are

Our company is called Nordic Charm, and we are an online-based store that sells Scandinavian folk art and seasonal decorations. We are based in the United Kingdom and we serve an international customer base. Our website address is: https://www.nordiccharm.co.uk. You can contact us by e-mailing the following address: nordiccharm@hotmail.co.uk or you can visit our Facebook Page and leave a message. facebook.com/nordiccharm.co.uk.

What personal data we collect and why we collect it

Nordic Charm eShop

We collect, as part of our ordering and delivery service, some personal details such as your full customer name, company name, email address, contact telephone number, home address and shipping address (if different). We may also keep your PayPal account’s email address on record, to verify payments to Nordic Charm and to faciliate refunds where necessary. We do not collect or store any sensitive payment details such as credit card information or bank account details. PayPal has its own Privacy Policy that covers all use of their services; you can read this here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

Email and Contact Information

We may use the contact information we gather from you to let you know when orders are being shipped, when certain items are back in stock (on request), and to let you know about important changes to your order with us. We will only contact you if absolutely necessary; we do not operate a mailing list or newsletter service, and we will only reach out regarding back-in-stock items etc if you request it.

Cookies

This website is powered by WordPress. WordPress, by default, captures a number of non-sensitive information via cookies – these cookies are created and applicable when using some of the built-in functions of the WordPress system, such as Comments or User Account creation/login.

For the purposes of any pages on this website where comments are allowed, if you leave a comment you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Other WordPress cookies involve logging into Nordic Charm using a user account, or publishing an article/page on the Nordic Charm website. We currently do not allow user registration or for user generated content on this website, so in this instance any cookies or data inadvertently created or captured will not be used in any way by Nordic Charm.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website share photos with us on our Facebook Page, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

Articles on this site, or posts on our Facebook Page, Twitter account and other social media channels, may include embedded or third-party content (e.g. videos, images, articles, etc.). Embedded or shared content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Nordic Charm does not use any analytics tracking packages, and so we do not track any of your visitor data in this way.

External Website Links

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Who we share your data with

Nordic Charm does not share any data we capture with any third parties. We use PayPal for payment processing purposes, and all personal data and information you share is handled by the PayPal service. PayPal has its own Privacy Policy that covers all use of their services; you can read this here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

Where we send your data

Nordic Charm is a website owned, based and operated in the United Kingdom, a member of the European Union and therefore all data is automatically protected by European data standards. Visitor comments, where allowed on this website, may be checked through an automated spam detection service.

How long we retain your data

If you purchase an item from our website, the information that we gather (full name, home/shipping address, contact details) will be retained by us for a maximum of ten years. This is so we can maintain an accurate and comprehensive customer ledger, and adhere to UK government commercial document retention rules as best as we can. Unless you make a further purchase on Nordic Charm, we will only use this data for invoicing and archival purposes.

We may, however, refer to any contact details you provide as a means to reach out to you, but only if you request that we keep in touch (for example, if you would like us to let you know that a certain item is back in stock).

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for customer administration, legal, or security purposes.

You can contact Nordic Charm with a personal data retrieval request using our email address: nordiccharm@hotmail.co.uk.

Source: Askismet

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Shopping With Us: WooCommerce System

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.